Hi davids2,
The steps provided to show the Running Balance for a QuickBooks account are correct and you should absolutely be able to view this balance when clicking on Account History for your bank account in the Chart of Accounts. If you have a filter on the account - eg filtering by transaction type, or Reconcile status - this can cause the Running Balance column to turn 'n/a' as you are not looking at the full transaction list. To ensure you do not have a Filter on, check above the 'Date' column and if you see 'Clear filter/View All' click this to remove the filter.
Otherwise, you may need to look at some browser options. Ensure you are using Google Chrome for the best experience with QuickBooks Online. You may need to clear your browser's cache as well:
- Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen
- Select the option 'clear cached images' and make sure the other two options are unticked
- Select the time range All Time, then Clear Browsing Data
- Once this is complete, the pop-up will disappear. Please restart your browser and log in once more
If after following these steps you are still unable to view your Running Balance, I would recommend you reach out to our Support Team directly on 1800 046 038 for further investigation.
-Kass
