Hi @soulriser,
I understand how it feels when an application you use doesn't function as you expected.
Since you mentioned that you've gone through the steps provided by my colleagues above and yet the issue persists, I suggest contacting our Technical Support team for further assistance. They can offer a screen share session (with your permission) to thoroughly investigate the root cause of your issue, along with other tools to assist you with your issue. If needed, they can escalate this to our banking engineers for further investigation.
Here's how:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
In situations where your online bank account doesn't download transactions, you have the option to upload them manually. Open this article for the steps on how: Import bank transactions using Excel CSV files.
Feel free to reply to this thread, in case you have additional queries and I'll get back to you.
