Hi there, Mveba. We appreciate the effort you've put into ensuring that your transactions match automatically.
Before proceeding, may ask about what do you mean by deleting all of your history and searches in your Google? This will help us give you the most effective resolution.
Since you've mentioned that it worked fine up until about two months ago, I recommend reviewing the matching rules or conditions you've set up for transactions in the software. Ensure they are configured correctly and still valid. If changes were made recently, you might need to update or redefine the rules.
For both the receipt and the bank transaction, please verify that the following details match:
- Amount
- Date
- Status
- Bank Account
If you've already verified everything and the issue persists, try using a private/incognito browser window to rule out any lingering cache problems, this additional step could help.
Here are the keyboard shortcuts to open private/incognito mode in your browser:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
Alternatively, consider switching to a supported browser to ensure compatibility with QuickBooks and uninterrupted functionality.
On top of that, if the issue still continues after performing the said above, I suggest connecting with our Live Support team. They have the tools like screensharing to securely access your account, verify the root cause of the issue, and can assist you promptly.
If you need further assistance, feel free to reply here. The Community team is always ready to help!
