Kwikbooks
Level 1

CBA bank feed update to direct feed

Hi

recenlty CBA updated netbank security and everytime I login QB tells me there is an issue with the beed & to fix it.  This requires a notification to my app everytime I refresh QB feed.

 

I was sent an email to fix this and to connect a direct feed, or in my case 'get a better connection' since I have a CBA feed already.

 

However, when I click the suggested link to "link account" there is NO option to get a better connection, and if I go through the process of direct feed the bank account I need it linked to is not available to chose in the list since it is already linked to a feed.

 

If i remove the feed it says the bank account will no longer be available in the transaction page!!!

 

why can't I see the "get better connection" choice in my file.