I appreciate you for reaching out, Sean!
You can reach out to our Live Support Team so they can securely review your account and provide a detailed analysis of the issue with ING Bank. They'll assist you in getting any updates or information regarding the connection and guide you on the next steps to resolve it. Here's how:
- Go to the Help menu in QuickBooks Online.
- Type Contact Support in the search bar.
- Select Contact Us at the bottom of the page.
- Follow the prompts to connect via Chat or Request a Callback.
Phone support is available on weekdays from 8:00 AM to 7:00 PM (PST). You can request a callback during weekdays from 8:00 AM to 6:00 PM (PST), and a support expert will contact you as soon as possible. Chat support is available from 8:00 AM to 10:00 PM (PST) and weekends from 8:00 AM to 6:00 PM (PST).
In the meantime, you can manually upload your transactions to keep your account updated.
If there’s anything else you need help with, don't hesitate to reach out. The Community space is available 24/7 to answer your concerns.
