I understand the urgency of being able to relink your ING accounts and retrieve the lost data. I know why this is happening and I can guide you on the steps we need to undertake so we can address this, TravN.
There's an ongoing issue about the ING bank account connection with QuickBooks. Our engineering team is already working with the bank provider on a solution.
As a workaround, you can get transactions from your bank's website to keep up with the latest and upload them in QuickBooks.
Also, I recommend reaching out to our QuickBooks Live Support Team to have yourself added to the list of affected users. This way, you'll receive updates as soon as everything is resolved.
Here's how:
- Go to the (?) Help menu.
- Select the Search tab and type in Contact us and click the option.
- Choose Callback to talk to one of our representative.
Our phone support team is available Weekdays from 8:30 AM to 6:30 PM AEDT. You can also avail our chart support weekdays from 7:00 AM to 10:00 PM AEDT and weekends from 8:00 AM to 8:00 PM AEDT.
For more information on how you can download bank transactions so you can upload them manually, check out this article: Manually Upload Your Transactions, Receipts, and Bills into QuickBooks Online.
Speaking of bank connections, once everything is already working fine, learn how to categorize transaction so you can generate accurate financial statement and to better track and manage your spending. You can read this for your reference: Find, Categorise, and Edit Transactions in QuickBooks Online.
You can always get back to us if you have any clarifications or further questions with ING connection by posting a comment. We're here to help all the time.
