Hey Bryan,
Once again QB have missed the point here.
Everyone using ING was advised to unlink the bank account and re link it to fix the connection issue. Which didn't work. What this caused was for all of our data related to these accounts to be wiped from the system going back years.
Now with no way to re link the account or recover this data we have nothing showing up for this financial year or previous years.
Manually adding a new bank account then a CSV file would require recoding12 months of every transaction to get up to date for just this financial year. Then doing the same going back 5 years for historical records. The whole point and value of using a product like Quickbooks is to not have to do this.
What we need from you now is a fix to be able to re link our ING accounts and recover the data the was lost. Or at the very least an honest response as to when this will be fixed so we can plan accordingly.
We are now 1 day away from the end of the financial year.
