I understand that this has been challenging on your end, @jonesyGT, since financial year is fast approaching and you need to do your task in preparing your taxes to avoid filing complications.
To acquire the update stated in your email, I recommend contacting our Live Support Team again to provide detailed information about your bank's connection and QuickBooks. They can also advise on what you need to do on your end so that you can continue your banking work.
While waiting for their response, you can manually upload your transactions so you can continue your daily banking tasks.
In case you want to sort your transactions in QuickBooks Online automatically once the connection is restored, you can read this article: Set up bank rules to categorise online banking transactions in QuickBooks Online.
You can always return here if you have additional questions about the connection of your bank in QuickBooks Online by leaving a comment below.
