I’m also having trouble. As a sole trader, I use a personal transaction account for my business. Could that be why we’re all experiencing problems? If so, I’ll leave ING for good; I can’t stand being forced into more expensive business products because of a provider’s arbitrary rules. I don’t have $50 000 sitting around to deposit with ING, so I’m ineligible for their “free” business accounts.

I appreciate you reporting this to us and providing complete information about your concern, Morgo.

Please know that using your personal and business transactions will not affect connecting your bank to QuickBooks. However, it is also not advisable.

If I may ask, are you experiencing error 106? If so, I recommend reaching out to our live phone support team. They can further investigate your account and provide possible solutions for this issue. Here’s how to contact them:

1. Go to the Help icon in the top menu
2. Select the Search tab and enter your concern.
3. Click the Contact Us button and choose either Chat or Callback to connect with us.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

If you are experiencing a different bank error, please specify the issue. This will help me provide you with an accurate resolution.

For more details, please refer to this article: Mixing business and personal funds in QuickBooks Online.

We will keep this thread open for any further questions, and we are here to help.

Yep, I'm getting the 106 error like everyone else. This is now becoming increasingly urgent, as we've just reached the end of the financial year, and BAS statements are due in a few weeks. Surely, the engineers are not actively working on this but have placed the task in a queue and will attempt to fix it soon. I'm concerned about performing a CSV import because I don't want to encounter potential duplicate transactions or other unforeseen issues.  

A client of mine called ING herself and was told they no longer support connections to QB. If that’s true then QB’s not disclosing it and instead leading us all to believe they’re working on it and telling is to import csv’s.  It’s been well over a month and despite all the plea’s its not been resolved knowing we’re ended the quarter and financial year. Indeed importing csv’s has risks as we’ve experienced the duplicates when the feed resumes!

We’ve had multiple staff and clients report the same issue and we’ve all got the same result-still no feed and little to no updates. Why keep telling people to contact help knowing the issue hasn’t been resolved? Thats just wasting more of our time. FIX THE PROBLEM. 

Will this ever get resolved? Is this a decision by ING? I will move banks if that's what it takes. Some (non-ai generated) guidance would be nice. 

Do ING or Quick-books have a statement on the issue. Its at the point now where I need to take action with or without guidance   

I appreciate you for reaching out, Sean!

You can reach out to our Live Support Team so they can securely review your account and provide a detailed analysis of the issue with ING Bank. They'll assist you in getting any updates or information regarding the connection and guide you on the next steps to resolve it. Here's how:

1. Go to the Help menu in QuickBooks Online.
2. Type Contact Support in the search bar.
3. Select Contact Us at the bottom of the page.
4. Follow the prompts to connect via Chat or Request a Callback.

Phone support is available on weekdays from 8:00 AM to 7:00 PM (PST). You can request a callback during weekdays from 8:00 AM to 6:00 PM (PST), and a support expert will contact you as soon as possible. Chat support is available from 8:00 AM to 10:00 PM (PST) and weekends from 8:00 AM to 6:00 PM (PST).

In the meantime, you can manually upload your transactions to keep your account updated.

If there’s anything else you need help with, don't hesitate to reach out. The Community space is available 24/7 to answer your concerns.

This is beyond a joke. No customer has been notified and just had to discover for themself that all there data is lost. I have been paying the last year for quickbooks to store and file my income transactions and business expenses and all this is gone. What have I paid for. This is becoming increasingly stressful and urgent given BAS and Tax lodgement. All affected patrons should be refunded if unable to recover all data soon. I don’t believe I will be using quickbooks anymore after this. No help, just automated bs.

Check your accounts.
Looks like this may have been fixed.

I have been able to re connect my account but it’s not loading any of the previous income data so all of my income reports for this tax return is still missing. 

Let's refresh your connection by editing your sign-in info to ensure all your transactions sync, @RikijeanDSW.

1. Go to the Transactions menu, then, Bank transactions.
2. Click on the pencil icon.
   
   
3. Select Edit sign in info.
   
   
4. Enter your bank's credentials.
5. Click on Save and connect.  
6. Once you see a confirmation message, click on I'm done, Let's go!

For further concerns, feel free to add a Reply below.

I don't know if this will work as I use Self Employed.

Go to Transactions.

In the drop down on right hand side, "Add Transaction"

Drop down arrow & click import transactions

Under your bank click "import older transactions"

See how that goes

Thankyou for this, quickbooks help did in fact not work but jonesy advice did. However I am annoyed that I have paid thousands of dollars over the years for this company to keep this information filed and I am now having to do the work myself. The bank connection has also disconnected once again after only a few days of working. I will be contacting quickbooks and the ACCC for a refund and to switch my info to a new app