Hello, Steve.
Thank you for proactively addressing the actions you've taken to resolve your concern with your reminders list transactions. I'll provide some insights to help isolate the issue.
Before we begin, may I know if you've already performed the troubleshooting steps that my colleague @CarlSJ suggested above? Using an incognito window and clearing the cache can help eliminate stored data that may be causing operational issues.
However, if the issue persists, I highly recommend contacting our QuickBooks Support Team. They have advanced tools and access to update your previously reported case.
Please note that you can use the case number that your previous representative provided after the end of your session. This will ease the process for both you and the next level of support as the case number will serve as their reference.
Here's how you can get in touch with them:
- Sign in to your QuickBooks Online (QBO) company.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
Additionally, I recommend reviewing the following article for further information regarding specifics like our representatives' availability hours: Support Hours.
Moreover, you can read this page if you wish to have an overview of your recurring transaction templates in QBO: Run a report in QuickBooks Online.
Wishing you the best as you work through these steps, Steve. Please know that you can always stay in touch with us by revisiting this thread. The Community is here to help.
