We understand how stressful and frustrating you've been experiencing with invoice delivery issues in QuickBooks Online (QBO), Larisa Eveready. Please know that we are here to help guide you through the necessary steps to address this concern.
If you encounter an error message: "Invoice undelivered. We couldn't reach some of your customers. Double-check the email address and try again", then we have an ongoing issue about this one. Rest assured, our product engineers are actively finding a permanent fix.
We recommend contacting our Customer Support Team to add you to the list of affected users. This way, you'll receive email notifications once there's an update on this issue. Here’s how to contact them:
- Go to the Help icon in the top right-hand corner.
- Click Search and enter your question in the box.
- Hit Contact Us.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:30 AM to 6:30 PM, AEDT.
To learn more on what to do if your customer isn’t receiving the invoices you send in QBO, you can check out this article: 3 solutions for when customers aren't receiving your emails.
Once everything's fixed and you're able to send your invoices, you can refer to this article on how to receive and record invoice payments: Record invoice payments in QuickBooks Online.
We appreciate your patience regarding this matter. We are always available to assist you with tailoring invoices. If you need further help with the customer payments or any QuickBooks-related concern, please reply to this thread. Take care always, Larisa Eveready.
