Hello there,
I'm here to share some updates about the banking feature in QuickBooks Online (QBO).
The update of the list of participating financial institutions that QBO supports depends on the request that we receive. Once a request is sent by other QuickBooks users, we negotiate with the bank right away for the connection.
To see the list of financial institutions that QBO support bank connections, I recommend checking this article: The QuickBooks Online bank connection status page. If you haven't seen your bank, I recommend requesting support from your bank. Here's how:
- In the left menu, click Transactions.
- Choose Bank transactions.
- Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
- If you’re still unable to find your bank, select Request.
- Enter your bank's web address (URL) in the field provided.
- Select Request.
As for your other question, yes, you're correct that Intuit is an American/California-based company and it's in New Zealand/Australia since Intuit supports internationally.
For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.
Please feel free to let me know if you have any other questions or concerns about connecting your bank account. I am always here to assist you. Have a great day!
