Thank you for bringing this to our attention, Danny 1990.
Let's go over some basic troubleshooting steps to get your online banking back up and running. Start by performing a manual update to re-establish the connection. I'm here to help you through the process.
Here's how:
- Head to the Banking menu on the left panel and choose Banking.
- This will take you to a page that lists all the accounts linked to the bank feeds.
- Then, choose your Financial Institution (FI) and press the Update button.
- If you receive a message requesting additional authentication, simply follow the on-screen instructions to finish the process.
Check if the transactions in the blue tile increase. If nothing new has been downloaded, the issue could be on the bank’s website. To check, log in to your Financial Institution (FI) website.
For detailed instructions, see Step 2 of this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. You'll also find links to specific bank errors from there.
When you can download transactions, make careful to categorize them into the appropriate account to keep your records accurate. We also compiled materials to help users with banking-related activities, such as reconciling an account, and making deposits, to name a few: Self-help articles. They are organized by topic so that you can quickly view each one.
Feel free to drop a comment below if you have other QuickBooks concerns or additional questions about online banking. I'd be delighted to lend a helping hand. Have a great day ahead.
