This is not the impression we want you to experience, thesharpesttool.
There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try manually updating the Banking page to download the missing transactions. Here's how:
- In the left menu, click Banking and go to the Banking tab.
- Choose the blue tile at the top for the bank account you want to update.
- Hit Update.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, we can manually upload transactions in QuickBooks to get the missing transactions from your bank. You can check out this article: Manually Upload Transactions Into QuickBooks Online.
I have these banking help articles in case you have any questions about QuickBooks.
I'd like to know how you get on after trying the steps or if you are referring to something else. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you, Take care always.
