Thanks for joining in this thread, DonnaLL.
Appreciate your feedback on the banking feature in QuickBooks Online. Connecting your bank and credit card in QuickBooks Online is optional. You can either manually enter your bank transactions using a CSV file format or can connect your bank and credit card accounts to automatically download your bank feeds. Connecting your bank to QuickBooks Online allows you to automatically import transactions into your account saving you time and preventing data entry errors that can occur with manual entry.
If in the event you found out that there's an error with the downloaded bank feeds, you can always contact our Customer Care Team for further investigation.
You may want to check this article about how to Connect bank and credit card accounts to QuickBooks Online and how to Categorise and match online bank transactions in QuickBooks Online works.
If you have further concerns with banking feeds in QuickBooks Online, please drop a comment below. I'll be sure to get back to you as soon as possible. Have a nice day!
