Hi MEgger!
I understand that you need to download the Amex transactions to QuickBooks Online. Let me share some details about it.
As mentioned in this thread, the American Express connection is working fine. However, I would suggest you contact our Support Team so they can further investigate the issue you're experiencing.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "American Express".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose a way to connect with them.
In the meantime, you'll want to manually upload the bank transactions. This is another way to bring in the transactions into QuickBooks Online.
For more references in managing the transactions, please visit this page: Banking and transactions.
I'll be here if you need anything else. Take care!
