Thank you for posting here in the Community, @Byrm.
At this time, our product engineers are looking for a permanent fix on this bank feeds issue. Rest assured that this bank connection problem will be resolved as soon as possible.
To ensure you'll get a resolution status about this issue, I recommend reaching out to our QuickBooks Support Team again. I understand that you contacted them before, but they're the best support group to handle your escalated case. You can also provide this investigation number for easy tracking: INV-56267.
You might want to check out this article to learn how to review downloaded bank and credit card transactions in QuickBooks: Categorise and match online bank transactions in QuickBooks Online.
Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.
