Hello, cjncountry-outlo.
Welcome to the Community. Let's isolate this case by using a private browser or incognito. It could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.
To start, log into your QuickBooks account using a private browser/incognito. Here's how:
- Press Ctrl+ Shift + N keys on your keyboard (Google Chrome).
- Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer).
- Press Control+ Option + P keys on your keyboard (Safari).
If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.
For additional reference, you can check this article: Delete bank and transaction data in QuickBooks Self-Employed.
Count me in if you need anything else. I'll be here to help. Take care.
