Anonymous
Not applicable

Cannot delete data from intuit

Cannot delete data from intuit due to cancelled Quickbook self employed trial.  Anyone know how to remove quickbooks from intuit account?

LouiseG
QuickBooks Team

Account management

Hello there, Rabbit.


You can delete your data through the Intuit Accounts Manager. Please note that you will need to submit a data deletion request, which Intuit will process to remove the information stored in your account.
 

Here’s how:
 

  1. Visit accounts.intuit.com in your web browser.
  2. Select Data & Privacy.
  3. Choose Delete and then click Make a Delete Request.
  4. Follow the on-screen steps to complete the deletion request.
     

If you have follow-up questions, feel free to leave a comment below.

Anonymous
Not applicable

Account management

Does not work because of a cancelled free trial of Quickbooks online self employed and there is no way to remove quickbooks 

Anonymous
Not applicable

Account management

Already tried that several times and it says there is a Quickbooks subscription that needs to be cancelled first, but there is no subscription.

 

had a free trial of quickbooks online that was cancelled 

EvethC
QuickBooks Team

Account management

Hi, Rabbit. Thank you for reaching out to clarify your concern. 
 

To permanently delete your QuickBooks data after your free trial cancellation, I recommend connecting directly with our live support team. They have specialized tools to resolve any account-related issues and ensure the deletion process moves forward smoothly.

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Click Contact us.
  3. Enter a brief summary of your concern in the Search box and hit Continue.
  4. Choose between Chat with us or Have us call you.
  5. Follow the onscreen instructions.

 

Once this subscription-related hold is resolved, you’ll be able to proceed with the data deletion request. After submission, you’ll have 24 hours to change your mind before the deletion process begins. The process completes within 1 month.  

If you need support or further clarification at any step, feel free to reach out. We're here to help you.

Anonymous
Not applicable

Account management

Already spent 90 minutes with Quickbooks chat support and they confirmed Quickbooks subscription was canceled and cannot do anything.

 

Is there not one person at Intuit that knows how to resolve this?