We appreciate your efforts in reaching out to us in the QuickBooks Community, Julie.
Referencing the image you shared, it seems that you created a refund receipt. Please note that refund receipts will not show in the Receive Payment window as these transaction is meant for recording money going out. Instead, you can find it by checking your Customer profile under the Transaction List or your account register.
Now, what my colleague provided above is to create a Check transaction, which is the reason it’s showing in the Receive Payment window.
For more guidance on processing refunds, explore these resources for step-by-step guidance. These guides provide detailed instructions on the appropriate refund process for different situations:
As for the mismatch error you encountered, it can be caused by cached files in your browser, which occasionally lead to issues. To fix this, consider opening the platform in a private or incognito window.
Alternatively, using a different browser, as you’ve already done, can also help create a fresh session. Keep these options in mind for future reference, as they can be helpful whenever similar errors arise.
Feel free to leave a comment below if you have further questions about processing refunds.
