I appreciate the troubleshooting you’ve done so far, Mbespikee.
Since you’ve already tried using multiple browsers without success, the issue requires further diagnostics. Our Live Support team has the tools to investigate what’s happening on the backend of your account, pinpoint the issue, and fix it.
Here’s how to contact them:
- Click the Help (?) icon in the top right.
- Select Contact Us, describe your issue, and choose either Chat or Request a Callback to connect with an agent.
Live Support is available Monday to Friday from 6:00 AM to 6:00 PM PT, and on Saturdays from 6:00 AM to 3:00 PM PT.
If you need further assistance or help, feel free to comment below.
