Your dedication to taking the necessary steps to overcome the difficulties you're experiencing while working in QuickBooks is much appreciated, Rchrd.
As you've already tried all the suggested steps to fix the issue and it's still unresolved, I recommend contacting our Live Support team. They are equipped to provide more in-depth assistance and will work with you to identify a solution.
Here's how you can contact support:
- Click the Help option in the upper-right corner.
- Go to the Search tab and enter the topic.
- Click Contact Us.
- Enter your concern, then select Continue.
- Choose either Chat or Callback.
In the meantime, we recommend accessing your account through a web browser.
If you have further questions, don't hesitate to reach out. We'll make sure to respond promptly.
