Thanks for joining the Community, Mingahlot.

Since you're encountering a "Something went wrong" message when trying to add new employees, I'd initially recommend troubleshooting your browser.

It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if pages load properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

Perform your troubleshooting steps in this order:
 

1. Try using a private or incognito browser.
2. Restart your browser.
3. Clear the browser's cache.
4. Add Intuit as a trusted site.

Also be sure to confirm you meet each of our system requirements. When some requirements aren't met, the platform may not function as expected.

If you've performed each of the troubleshooting processes above, but continue encountering the message, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Wednesday!

Thank you, Zach.
I’ve followed all the steps you recommended, and QuickBooks has opened a support ticket. Unfortunately, it’s been nearly a month with no resolution. I continue to receive generic emails stating that I’ll receive an update in two weeks, but no meaningful progress has been made. It’s increasingly frustrating, especially since I have a new employee and have had to resort to a temporary workaround just to ensure she gets paid.

Thank you, Zach.

I’ve followed all the steps you recommended, and QuickBooks has opened a support ticket. Unfortunately, it’s been nearly a month with no resolution. I continue to receive generic emails stating that I’ll receive an update in two weeks, but no meaningful progress has been made. It’s increasingly frustrating, especially since I have a new employee and have had to resort to a temporary workaround just to ensure she gets paid.

I'm an employer and having the same issue. This needs to be fixed ASAP and is causing serious issues! I am incredibly displeased with Quickbooks at this time.

We understand how frustrating it is to be unable to add a new employee, especially when it's impacting your business.

We've asked our Next Level Help team to review your account, and they'll carefully look at your Community comments and support history for more context. You can expect to hear from one of our experts soon with the next steps.

If you have any other QuickBooks concerns, we're here to help.