I understand how essential it is for your team to use the app efficiently in the field, Bexg. I'm here to help you resolve this.
You can refresh your app's data to resolve glitches and enhance the application's overall performance, much like clearing the cache in a web browser. Follow the steps below:
If you're using an iOS:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Click Refresh to confirm.
For Android users:
- Go to Menu ☰, then select More Options ⋮.
- Tap Settings, and click Refresh Data.
- Tap YES to confirm.
If the refresh did not resolve the issue, I recommend uninstalling and reinstalling the application. Otherwise, I recommend contacting our support team to double-check the root cause.
In the meantime, you can access QuickBooks Online (QBO) through your web browser.
To give you more information on the availability of comparison features when using a mobile application, check this article for reference: Compare Mobile App Features.
Once everything is working, learn how you can track the status of your invoices when using the QuickBooks Online mobile app. I've added this article for reference: Track the Status of Invoices in the QuickBooks Online Mobile App.
Please don't hesitate to reply below if you have any questions or additional concerns regarding your mobile application. I'm always here and ready to offer further assistance.
