I understand you're facing a frustrating issue, pingrong. Subscribing to QuickBooks Bookkeeping service doesn't affect this matter. Let me connect you with the appropriate support team to proceed with the next steps and provide updates regarding your ticket.
You can contact our Live Support Team during their support hours. They have the tools to securely access your account and conduct further investigation. Here's how to reach them:
1. Sign in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab and enter your concern in the search field.
4. Select Contact Us and choose a way to connect with us.
Additionally, if you need to manage users, you can see this article for more information: Manage user roles or permissions.
Don't hesitate to add another post or reply on this thread if you have more questions about adding your accountant or managing your QBO company and transactions. We are always available to assist you.
