Dandie_A
QuickBooks Team

Account management

I can see that you want to show the border when saving as a PDF or printing the invoices, Tired. Let's dive into some troubleshooting steps to ensure your invoices print and save correctly with all the intended details, including those borders.

 

The Do Not Print lines around each field in the printer setup preferences might have been checked, causing this issue. To fix it, you'll need to change the printer setup preferences.

 

Here's how:

 

  1. Open QuickBooks and click on the File menu at the top.
  2. Click on Printer Setup from the list.
  3. In the Form Name drop-down menu, choose Invoice.
  4. For the Print On section, select Blank Paper.
  5. Find the option that says Do not print lines around each field and ensure it is unchecked.
  6. Click OK to save the changes.

 

You can check out this article for more information: Troubleshoot common issues when using and customizing templates.

 

If the previous steps don't resolve the issue, consider switching to a new template for your QBDT invoices to fix formatting problems. For detailed instructions on how to customize new template styles,  please refer to this article: Use and customize form styles.

 

If the problem continues, I suggest using the QuickBooks Tool Hub. This hub offers a variety of tools designed to tackle common issues in QuickBooks Desktop, including problems related to invoices in QBDT.

 

If you encounter any more challenges with your invoices or have further questions, please don't hesitate to reach out. We're here to ensure that your QuickBooks experience is as smooth and efficient as possible.