Account management

We can perform some troubleshooting steps to resolve the error message you've encountered while deactivating accounts in QuickBooks, OfficeWASCD. Let’s collaborate to find a solution together.

The prompt will indicate if the accounts you're deactivating doesn't the meet the requirements. If there's a non-zero balance, it's not a default account in the Chart of Accounts, and it's not in an automated workflow, we can proceed with the following additional information:

• If products or services use the account, change the account they're linked to. Or you can make products and services that use the account inactive.
• If you want to delete an income account with pending charges, invoice your customers for the billable expenses, time, or charges. Then, you can make the account inactive.
• If you have recurring transactions linked to an account, you need to unlink them.
• You can't deactivate accounts with subaccounts until you move the subaccounts.

For more details, about deactivating accounts in QuickBooks, see this article: Make an account inactive on your chart of accounts in QuickBooks Online.

Also, the outdated stored cache can affect the program's performance. I suggest you log into your account using a private window. It will help us see if the problem is related to the browser cache.  

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you can deactivate the accounts, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

However, if the issue persists, I'd recommend contacting our Customer Support team. They have tools that can look into this further and create an investigation ticket if necessary.

I'll be adding these articles that will guide you in customizing your reports to hide inactive accounts and finding transactions in your account registers so you can review or edit them:

• Customize reports in QuickBooks Online
• Find, review, and edit transactions in account registers in QuickBooks Online

If you have questions about deactivating accounts or encountering issues with your QuickBooks Online (QBO) account, I’m here to assist. Feel free to reach out for help. Take care!