I'd like to commend your efforts in resolving the issues in QuickBooks Desktop (QBDT), Kelly. Know that I'm here to convey why you're encountering issues with your companies and provide other solutions that will work best for you moving forward.
Since you're using the 2019 version, I want you to know that you are currently on the discontinued version. When a service is discontinued, Intuit will be unable to provide technical support, security updates, or patches for the affected version of QuickBooks Desktop. It also includes emails or other features that require an internet connection.
In your case, you can still send emails to your existing company. However, this ability will soon be removed anytime.
To ensure that you can continue to send emails to your existing companies and utilize other features, I suggest upgrading to a more recent version of QuickBooks Desktop or moving to QuickBooks online. Please refer to our support team for upgrading concerns at this link: Contact our QuickBooks Desktop support.
I'll share this article for more guidelines about what products Intuit no longer sells: You can't buy QuickBooks Desktop as a new US subscriber.
Additionally, you can always log in to CAMPS to update your payment method, view your user ID access, or change billing information. See this for more details: Change, manage, or update your Intuit account with CAMPs.
I'm always available to answer questions or concerns you may have regarding your QuickBooks Desktop subscriptions. If you need further clarification or assistance, write down your comment below.
