Thank you for trying the steps above, 1402058880.
Let's make sure you can view all the clients on your QuickBooks Accountant.
Since you’ve already performed the recommended troubleshooting, I suggest contacting our QuickBooks Accountant Customer Care Team. They have the resources and tools such as screen-sharing to help you investigate this further. Please let the representative know what you've tried so far, so we don't recommend the same troubleshooting.
Here's how to reach us:
- Select the Help icon in the upper right of the screen.
- Choose Contact us on the pop-up.
- Enter a topic in the How can we help? field (ex. support) and choose Continue.
- Click Get our phone number.
- Enter your contact information.
- Click Call me.
You can always go back to the article provided by my colleague above for further guidance.
This information should help you get pointed in the right direction.
I'd also appreciate if you can update me on how it goes. I'll be here if there's anything else you need. Have a great day.
