I'm glad to see you in this thread, @MMD639.
I'll add information about why you're asked for a code to log in and guide you in turning off the two-step verification.
You'll be required to enter a code if you clear the cache and cookies of the default browser where you usually sign in or when using a private window and another device to log in to your QuickBooks Online (QBO) account.
Please know that there are two ways to disable the 2-step verification. If you're still using the same phone number, you can follow the steps my colleague @MelroseV provided in this thread. If you're using a different one, here's how:
- Fill out the Proof of identity form. You'll be asked to attach a copy of your driver's license, state ID, passport, or notarized document when completing the form.
- Select Submit once the file is uploaded.
- Sign in to your Intuit Account if you receive a message that your phone number is updated.
- Click Sign in & security. Then, pick 2-step verification.
- Turn off the Use 2-step verification switch.
- Type in your password, then Continue.
- A message will show that 2-step verification is now off. A confirmation email will also be sent to you stating your security preference is updated.
For additional info, check out this article: Secure your Intuit Account and prevent lockout with extra verification methods.
Also, keep in mind that once you turn off the 2-step verification, you'll still be prompted by Intuit to verify your identity to avoid compromising your account security.
If the issue persists, I recommend contacting QuickBooks Online (QBO) Care Team to review your account security settings and locate the root cause so they can provide you with a way on how to turn it off.
You may want to learn how to customize user role in your account. Check out this article: Add and manage users.
Feel free to return here if you have additional questions about managing the security of your account. We'll be willing to help. Take care, and have a good one.
