Account management
Hello there, @dmaco. I'm here to provide the steps for submitting feedback to our engineering team.
As of posting, the maximum inactivity timeout is set to three hours. Also, you're correct that this feature is implemented to enhance the security of your sensitive financial information and ensure that your account remains protected against unauthorized access.
We recognize that some users prefer a longer inactivity period for added convenience, and we genuinely appreciate your input on this matter. I encourage you to share your feedback directly to our product engineers regarding the option for an extended duration or the ability to turn this off. This will allow them to analyze and consider your suggestion for future updates.
Here's how you can send your request:
- Go to the Gear icon and select Feedback.
- Enter your comments or product suggestions.
- Tap Next to submit.
Additionally, you can refer to this article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let us know if you have other concerns with the Sign me out if inactive option of your QBO. We're here to help you in any way we can.
