So, in my continuing saga with QB/Intuit, requesting a refund for a canceled service as well as double billing, internally, QB wrote back that my request was denied because I canceled the autopay and also i wasn't an authorized contact for my own, individually owned business of one person...two ridiculous reasons that don't even apply. That was their decision after elevating the issue to the next level. Then, I decided to write to the QB Community complaining about the unethical, greedy corporate decision...Suddenly, it sparked some interest amongst customer support because the issue was brought out for the community to see. After a concerned response promising to resolve it within 2-3 business days...so far it's 2 weeks and no response, so I will continue to take time to broadcast this unfair practice and it's lack of follow up to the community. $627.00 for unusable product! Also worth noting, I only use the software for one company, but QB created a duplicate company with the same name, I assume, to carry out their double billing. To date, i have heard nothing from them except their initial decline and then their hurried promise to take it to the next level. So, there is no other option than to take it to an attorney...not only to recover my funds but to also make others aware of this practice. Recently, [PII removed] has blamed corporate greed on the high prices we face lately, and I disagreed initially...now, after experiencing the corporate greed of a software company, I tend to believe her.
