Hi there, JeffreyHall. I recognize the significance of tracking time within the Workforce app.
If your employees are unable to see the clock-in option, I recommend asking them to log out of the app and then log back in. This will refresh their account and ensure that the latest updates are applied. Please make sure they use the correct email when logging into the system.
Moreover, make sure that the admin or manager grants them the Mobile Time Entry permission to use the Workforce app. This will ensure they won't get any error messages when attempting to clock in on the app.
Here's how to enable the permission:
- The admin needs to log in to the web dashboard and select My Team.
- Open the team member profile and click Permissions.
- Turn on Mobile time entry.
- Once synced, they should be able to start tracking time on the app.
If the issue persists, we can refresh the app. Before doing so, ensure that timesheet data stored on their mobile device has synced with the web dashboard. Follow these steps to reset the app data:
- Click More and go to Settings.
- Select Reset App and click Reset App to confirm.
For more troubleshooting steps, check out this article: Troubleshoot QuickBooks Workforce.
I've also added this article to help your employees understand the income tax on their paychecks and ensure it's accurate: Pay Info Looks Wrong.
Please keep us informed if you require further assistance with payroll and employee management. We're always here to support you.
