Account management
Thank you for providing a detailed account of all the troubleshooting steps you have undertaken to address your concern about editing custom reports in QuickBooks Online (QBO), Bluerockep. With this, I am able to suggest the next appropriate step to resolve your problem.
At this time, I've checked our records and found out that the status of INV-95333 was already closed last February 2024. There are no other ongoing investigations about being unable to modify a custom report group.
Since you have already performed all the troubleshooting steps and the issue persists, I recommend contacting our Phone/Chat Support Team. They have the tools to pull up your account, investigate the cause of this problem, and offer a resolution. Here's how:
- Go to the Help button.
- Hover to the Search tab, then select Contact Us.
- Type in a brief description of your issue.
- Choose between the Chat or Callback option.
Support Hours are available for Plus, Essentials, and Simple Start from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced, any time, any day.
I sincerely appreciate your patience throughout this process, Bluerockep. If you have other questions about running or customizing reports in QBO, leave a reply below. I'd be glad to chime in again. Your satisfaction and understanding are essential to me.
