Case Number: 15122910030
Re: Refund Request
Here is another nonsensical response to my request for refund...see below, where the representative is trying to claim that I am NOT listed as an authorized contact on an account for a company that I, alone, started 18 years ago, I made the mistake of trying to upgrade to Online from Desktop...I am the ONLY employee and I OWN the company, so how can you use that as a reason to decline the refund. It has become apparent that Intuit needs to take a good look at the auto response bot!! I can't wait for the next response...I may just send this story to my comedian friend to use in her act!!
Dear [removed],
Thank you for contacting Intuit.
We have reviewed your request for a refund. However, we are unable to complete the request since you are not listed as an authorized contact on the account. Should you wish to have your name listed as a contact, you may follow our support article on how to "REMOVED". You may then send another request for a refund.
For additional assistance, feel free to visit our online support center at
We appreciate your business and hope to have the opportunity to serve you again in the future.
Respectfully,
Chris
Intuit Account Escalations
