Unethical Overcharging

I attempted to obtain a refund for incorrect charges. Following is Quickbooks response to my request for refund:

Thank you for contacting Intuit support.
We have received your request for a refund. However upon review your account has had the auto renewal canceled so will not renew on your next billing date. Your account will stay active and you will be able to access until that date to finalize any tasks you may still have left. On your next billing date you will not be billed, and your account will be canceled, and you will no longer be able to login. Due to this no refund is being provided.
We are sorry to see you go but thank you for using QuickBooks.

My response:

Please tell me HOW does canceling the autorenewal affect a refund…I am requesting a refund of money paid to you already, not future payments …this makes no sense!! My account was duplicated unbeknownst to me and I was being charged for two accounts, both of which were never used. I attempted to use the service when it changed from desktop to online…Desktop was working perfectly for my small, one man business but I thought I would maybe benefit further by switching to Online. When I attempted to migrate my account and add my bank account, the software took a very long time and I left it to run overnight. In the morning, the process still did not complete so I abandoned the process and continued using Desktop. Last month, I saw an attempt by Quickbooks to charge my credit card and I asked them to refuse the charge. I called Quickbooks and spoke with Marquita Matney to change the plan from the $320 plan that Quickbooks was attempting to charge and set up another lesser expensive plan…$17/mo. At that time, I saw that I had TWO accounts…we set up a time for a session so that she could assist me with the migration. It was then, that I saw my account was charged $320 anyway in addition to the $17 charge!!! It was because of that, I became disgusted with Quickbooks for it’s money grabbing action!! I called the number that Ms Matney gave me to discuss cancellation of my accounts. Being unhappy with your product, it’s problems, and the fact that my credit card was charged against my wishes, as well as the fact that I never used the Online service, I requested from the representative that I am refunded the $320(IMPRPOPERLY CHARGED), the $17 charge for the new service which I no longer want as well as the $290 charge for the year prior due to nonuse because of migration issues. Your Online program has cost me nothing but money and grief and I have not been able to ever use it. The representative told me he processed all the refunds and it would take 5-7 business days to receive. However, shortly after, I received this email telling me that the refund has been canceled due to the lame excuse of autorenewal cancelation. Correct me if I am wrong, but the process of cancelling a service involves also cancelling any automatic FUTURE unintended charges to the credit card…again, I am canceling due to the inability to use the product as well as the unethical collection practices…why would I keep the autorenewal active???

Please rescind this decision immediately and refund all requests totaling $627 for unused services. You are a multi million dollar, if not multi billion dollar, corporation and I am a one man operation struggling to survive…this is abuse at the very least and I will take this as far as I need to in order to recover my hard earned money. Remember, I was using Desktop with absolutely NO issues! I decided to try Online in good faith, just to keep up with the latest software…I made a concerted attempt to get it to work, but instead, it caused me trouble initially, and money lately! I also attempted to make it work by scheduling a session with Ms Matney and also signing up for the $17 service so it isn’t a case where I just decided I want a refund…this unusable software has now cost me $627 and I STILLCANNOT USE IT!! Additionally, due to the unexpected charge of $320 to my credit card, it affected another, unrelated purchase, thereby cancelling that purchase!! This is unacceptable at the least.

Unhappy/Enraged former client!!