Account management

Thanks for reaching out, EmpireGG. Let me help you remove the reactivate icon on your QuickBooks Desktop (QBDT) Payroll.

There are different steps we can follow depending on your QuickBooks Desktop payroll subscription. If you're using QuickBooks Desktop Assisted, I suggest contacting our Payroll support team. They have the tools that can check your account internally and guide you in solving your concerns.

Here's how:

1. Click the Help tab at the top menu bar and select QuickBooks Desktop Help,
2. Choose Contact Us and enter the necessary information.
3. Press Get a callback.

However, if you're using QuickBooks Desktop (QBDT) Enhanced or Basic, please follow these steps:

1. In your QuickBooks Desktop company file, go to Employees and select My Payroll Service.
2. Click Account/Billing Info.
3. Sign in using your Intuit Account login, then your QuickBooks Account page will open.
4. Under Status, choose Resubscribe.
5. Follow the on-screen steps to reactivate your payroll service.

If the status of your payroll subscription is active, we need to validate your service key by following the steps below:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then select Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Select Edit, and verify the service key number. If incorrect, enter the correct service key.
5. Select Next, uncheck the Open Payroll Setup box, then select Finish.

If you encounter PSXXX errors like PS033, PS036, PS101, and PS107, kindly proceed to Step 2 in this article: Fix PSXXX errors when downloading payroll updates.

Again, thanks for bringing this to our attention, EmpireGG. Please know that you are not alone in this process. Please hit the Reply button if you have further concerns or questions about your QuickBooks Desktop payroll. We are here to lend a hand at any time.