Account management

Hello, @SBH14.

Let me help you send the invitation to your new admin using QuickBooks Online (QBO).

Since they are still not receiving your email invitation despite following my colleague's instructions, it is possible that their mail servers are blocking emails from Intuit or marking them as spam. To prevent this, you can ask them to add the following QuickBooks Online email server hostnames and IP addresses to their email provider's allowed list to ensure the invitations are not flagged as spam.

To reach the QBO support, here's how:

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

Moreover, you can generate an Audit log report within your QuickBooks account to track activities in your financial records. This report allows you to see which users have made changes and the specific actions they performed.

Let us know if you have further questions about sending the invitations to your new admin. We'll be right here to assist you at any time.