I appreciate what you've done so far and I hear all your sentiments about your experience, drescherk7.
As per checking, I've seen an ongoing investigation (INV-81822) about unable to change Primary Admin for QuickBooks Desktop when using user ID different than e-mail. With this, I suggest contacting them again so you'll be added to the list of affected users. Once you're added, you'll receive an update via email about the status of the in-progress investigation.
You can follow these steps:
- Go to Help, then select QuickBooks Desktop Help.
- Click on Contact Us.
- Enter a brief description of your issue, then select Let's Talk, and then choose a way to connect.
Additionally, you can visit our help page for managing accounts for future reference.
You can post in the Community space anytime if you need help performing specific tasks in QuickBooks. It'll always be a pleasure to serve you again. We're always here to lend a hand.
