Thanks for reaching out to the Community, toddglickfield.
To verify my understanding, what problems are you having signing in to your QuickBooks account?
If you've forgotten the account's user ID or password, but still have access to your phone/email on file, you can still access the account.
Here's how:
- Go to our Sign-in help page.
- Enter your phone number, email address, or user ID for the account.
- If you entered a phone number or email, Intuit will send you a text/email with a verification code. In the event you enter a user ID, choose which method you'd prefer.
- Enter your verification code, or follow the instructions in your message. Intuit may ask you for a little more information to confirm it's really you.
- When prompted, reset the password, or you can select Skip.
After signing in to your account, you can change its email address, phone number, or password if necessary. If you haven't already, I'd recommend adding a phone number so you can receive verification codes from us for future sign-in attempts.
If you've lost access to the phone number and/or email address on file, you can use our account recovery form.
In the event your login credentials are correct, but there's a different issue occurring, you can try performing our recommended browser/system troubleshooting.
Please don't hesitate to send a reply if there's any additional questions. Have a lovely Monday!
