These responses from quickbooks are bogus. Everyone in this thread has already tried "screen-sharing" and "requesting a callback." What a load of crap. You might as well say, "please contact us for a minimum 1 hour game of chase your tail." You people are trying to connect us with employees that can do just about as much as you can/are to fix this issue (if you are wondering, you are doing 0, zip, zilch). It is the end of May of 2024 and this problem still exists. I am just barely switching from Quickbooks Desktop to quickbooks online because I am being FORCED to. It has a been a nightmare and the UNRESOLVED two factor problem is just one of the many intricacies in that nightmare. I miss when quickbooks actually focused on the customer experience. Haven't seen that since the early 2000s.
For the people that are not going to help fix this, let me help you understand the problem. Even though 2 factor authentication is turned OFF, yes you read it, OFF! (off means not on, disactivated etc.) Quickbooks CONTINUES to require two factor authentication by text message to log in. Why would this be a problem you ask? (though I doubt you are asking that) Well, when an employee who is not the owner (the owner is me) needs to access quickbooks, they do NOT have access to my phone. (this is because the phone belongs to me, does that make sense?) They cannot access quickbooks because they can NOT get the verification text message. Therefore, business becomes increasingly difficult and costs more money because of decreased productivity. (Quickbooks wouldn't understand the concept of productivity: Productivity is the efficiency with which a business uses their resources i.e. time, machines, technology)
Instead of directing us to a dead end employee where there will be no accountability for the resolution of this problem, take the initiative yourself and contact the necessary parties to fix this issue. When the necessary parties inevitably do nothing to fix the issue, FOLLOW UP. This is your responsibility, not ours.
I will bet that some quickbooks admin will respond to this message by filibustering and directing me to call or screen share --basically waste my time without a resolution. Watch them do it, for you who is having the same problem, you've made it to the end of this paragraph. I doubt they've hardly read the first few sentences. I can't wait till the inherent weaknesses in this company make way for a new entry to the market with exceptional service.
