I appreciate you for taking the time to perform the steps provided by my colleague above, @_2982. Let me assist you further to ensure you can generate your Profit and Loss report.
If you're using the desktop app for QuickBooks Online (QBO), the recent investigation about having the "Something went wrong. We are working on it" error when trying to generate reports is already resolved by the recent update of our desktop app. You can update the app by following these steps:
- Select the QuickBooks dropdown menu.
- Click on Check for Updates.
If you're using QuickBooks Online (QBO) in a browser, I suggest reaching out to our Customer Support team. They have all the tools to safely look at your account, isolate the errors you're having, and help you with resolving them.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click the Search tab and click on the Contact Us button.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
For more information on reaching out to our Customer Support, as well as support hours and available contact methods, check this article: QuickBooks Online Support.
Additionally, here's how you can customize reports in QuickBooks Online by filtering specific accounts or customers and formatting the layout to display relevant information. It'll also provide you steps in saving, managing, automating, and sharing custom reports, as well as exporting reports in PDF or Excel format and sharing them via email.
The Community is always here if you need more help getting the reports that you need. Please let us know by leaving a reply below.
