I recognize that the charge isn't reflecting on the customer's account, Susan607 I'm here to lend a helping hand on handling your bounced check in QuickBooks Desktop for Mac. I'll provide a few steps to take to troubleshoot this issue.
When you use the Bounce Check feature, an invoice will be automatically created for your customer for the fee you’re charging them. Let's review your customer transaction list to verify if the bank charge fee is there.
Here's how:
- Go to the Customers menu.
- Click the appropriate customer.
- Take note of the transaction list of the left side of the window.
- Select All transactions from the View drop-down.
- Choose Show all from the Filter by drop-down.
- Set the correct date, then locate and open the invoice.
Nonetheless, if you've noticed that the bounced charge fee wasn't there, I suggest running a verify rebuild tool to detect and fix any damage within the company. Check out this article for detailed instructions to verify and rebuild data in QuickBooks Desktop for Mac.
If you still have questions about how to track bounced checks in QuickBooks Desktop for Mac, let me know by adding a comment below. I'm here to aid any concerns you may have.
