I hear your sentiments, Leah.
Let's work hand in hand toward fixing this issue with the QuickBooks Online (QBO) mobile app logging out while working on a transaction.
A constant action on your QBO won't make it log out while doing the tasks. We can do some troubleshooting actions to sort this out.
If you are experiencing issues with the QBO app on your desktop, you can uninstall and then download and install the application again. Thus, it can help narrow down the problem and potentially resolve any issues caused by your computer or system interactions.
For your QBO mobile app, we can refresh the data within the program or from the settings menu on your mobile app. It restores the application to remove the older cache that causes this odd behavior.
I'd be glad to guide you on how:
- Go to the Menu ☰ icon, then select Help & Feedback.
- Tap Refresh Data.
- Select Refresh to confirm.
Alternatively, I suggest uninstalling and reinstalling the mobile app. It allows you to use the app with a clean slate. Follow the steps below to proceed:
- Tap and hold the app on your phone.
- Drag the app to the Uninstall section.
- Click Yes to confirm.
Once done, reinstall the QBO mobile app and review your estimates.
However, I suggest contacting our Technical Support Team if the issue persists. They have tools to perform a screen-sharing session to investigate this behavior further.
Feel free to comment below if you have any other concerns with your QBO transactions or any QuickBooks-related tasks. I'm always here to assist you.
