Thank you for trying the steps provided to resolve the issue you're having, @bexmg. I'm here to share additional information that can help you with resolving this concern.
Since you're still having trouble viewing the attachment in the app, I suggest reaching out to our Customer Support. They have the tools to check your account in a secure environment, isolate the errors, and help you resolve them.
Here are the steps:
- From the Menu (☰), tap the (?) question mark icon at the upper-right corner of the page.
- Tap the Help & Support option.
- Follow the prompts to connect with support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's how you can record invoice payments from your mobile app once you've received them: Receive an invoice payment using the QuickBooks Online mobile app.
You can always go back to this thread if you need more help with your invoices or anything else. The Community is always here to answer them for you. Have a great rest of the day!
