Let's go through some troubleshooting steps together so you can view your invoice attachments, bexmg.
When the application isn't fully functional, one of the causes is the app's data. Here are some quick steps to fix most app-related issues:
- Close and restart the app.
- Clear app data. To do this:
- Open your device Settings.
- Select Apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select Clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
Alternatively, you can access QuickBooks Online through your device's web browser. For best results, use the following:
iPhone / iPad
- iOS 11.1 or newer.
- Safari browser with Private Mode Off to allow cookies which are required for QuickBooks Online.
- Other browsers such as Chrome and Dolphin are not supported on iOS but may work.
Android smartphones and tablets
- Nougat 7.1.1 or newer.
- Chrome browser.
- Other browsers such as Firefox, Opera, and Dolphin are not supported but may work.
Notes about Surface/Windows Phone 8
- Microsoft Edge browser works on Surface.
- Windows Phone 8 is not supported and will not work.
Once you've successfully logged in to your QuickBooks Online company, you should be able to go ahead and view your invoice attachments.
If you need more information on how to troubleshoot the QuickBooks app, here are some helpful articles that you can refer to:
Once the issue has been resolved, you may want to personalize your sales forms to your liking. Here's a guide on how to do it: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please let me know if you have follow-up questions about this or anything else. I'm always here to help. Stay safe.
