Hello there, bytebackjrd.
I appreciate you joining the thread and performing some steps to resolve the issue. However, since you're still getting the same problem, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.
To get in touch with them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.
In case you're working on your QuickBooks Online account and inactive for some time, you can consider utilizing the timeout feature. This will help you prevent from logging out at a specific hour when you're away from your computer.
To learn about the features of the desktop app and how it works, you can check out this article: Download and use the QuickBooks Online desktop app.
If you want to add specific info to your invoices or other sales forms, you can check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you need further help with managing your invoice transactions, please don't hesitate to let me know by leaving a comment below. I'm always here to answer any questions you may have. Take care, bytebackjrd.
