Hi there, Nader.
In QuickBooks Online, the Customer Account Maintenance Portal (CAMPs) is the only primary portal for managing your QuickBooks Desktop account and services, including viewing your subscription expiration date for QuickBooks Desktop Pro Plus.
You have mentioned that you're a partner for your client. We also recommend letting the owner contact our support for privacy matters. We always value your data privacy and commit to protecting it as always.
Since you have already contacted our support, you can ask for an update by contacting them again, and I'm here to walk you through it.
Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Desktop product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
After that, you can also consider managing your QuickBooks Desktop services with the CAMPs
Please let me know if you have any other concerns aside from knowing the expiration date of your client's QBDT Pro Plus subscription. I'm always here to help you.
