Account management

When bills, which are already paid, show as unpaid in the Pay Bills window, or, in this case, the A/P Aging Report, check if there are available credits (from unapplied bill payments, recorded credits, or journal entries to the Accounts Payable account) that should be applied to those bills. Another possible issue, though less likely occurrence, is transaction damage.

Before proceeding with the recommended solutions below, use Vendor QuickReports to verify if the bill showing as unpaid is actually paid.

1. From the Vendors menu, select Vendor Center.
2. Right-click the vendor of the bill in question, and select QuickReport.
3. Set the date of the report to All.
4. Find and double click the bill that shows in the Pay Bills window.

If the bill was paid, select History (or press Ctrl+H) to see the details of how it was paid. If not, proceed with the solutions below.

Check and apply available credits

1. From the Vendors menu, select Pay Bills.
2. Select the bill in question, then select Set Credits.
3. Go to the Credits tab and see if there are available credits.
4. If a credit exists, select the credit and click Done.
5. Select Pay Selected Bills.

If after following the steps in this solution and the bill still appears unpaid in the Pay Bills window or Unpaid Bills Detail Report, the transaction might be damaged.

Troubleshoot damaged bill payment or bill

Solution 1: Edit the transaction

1. Create a backup of the company file.
2. For reference, take note of the important information of the bill payment check like Date, Amount, and Vendor Name.
3. Change the date of the bill payment check.
1. Open the bill payment check associated with the bill.
2. Change the date to 10 years in the future.
3. Select Save & Close.
4. Re-open the bill payment check and change the date back to its original date.
5. Select Save & Close.

If the bill still shows as unpaid, proceed to solution 2.

Solution 2: Delete and re-enter the bill payment check and bill

1. Create a backup of the company file.
2. Delete the bill payment check.
1. From the Unpaid Bills Detail report, double-click the payment check.
2. Take note of the Date, Check Number and Amount.
3. On your keyboard, press Ctrl+D to delete the transaction.
4. Select OK to confirm the action.
5. Close the currently displayed check.
3. Delete the bill.
1. From the Unpaid Bills Detail report, double-click the bill.
2. Take note of the Date, Reference Number, Accounts, Items and Amount.
3. On your keyboard, press Ctrl+D to delete the transaction.
4. Select OK to confirm the action.
5. Close the currently displayed bill.
4. Re-enter the bill and bill payment check using the same information from the original transaction.

Note: If the bill payment check has been cleared, a mini-reconciliation is necessary.