Hi there, Julie.
Let me help you regarding your QuickBooks Desktop (QBDT) upgrade inquiry by directing you to the right support team.
As this requires asking for your personal data recollection and the Community is a public forum, I recommend contacting our support regarding the upgrade you're about to do. Our live support team can help you discuss and guide you on upgrading your subscription.
To reach our support team, you can follow the steps below:
- Open your QBDT account.
- At the top of your account, select Help.
- Choose QuickBooks Desktop Help/Contact Us.
- Click on Contact Us.
- Please give a brief explanation of your concern, then press Continue.
- Log into your Intuit account. Select Continue, then Continue with my account.
- A single-use code will be sent to your email. Type in your code and click Continue.
- Select whether you want to Chat with us or Have us call you.
Furthermore, I suggest checking this article that entails further guidelines for matching your upgraded company files with different versions of QBDT: Company file compatibility with QuickBooks Desktop when upgrading.
Let us know if you have further questions or concerns about upgrading your QBDT subscription. We'll be more than happy to help you anytime. Have a good one!
